We do not accept returns or exchanges unless the item you purchased is defective/broken. If you receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect. Photo evidence may be required for verification, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
All emails are answered in a timely matter and usually within 1 hour. We will do everything in our power to make sure you get what you need and want and will rectify any situation in a timely matter.
Please be advised that due to circumstances that are out of our control, such as summer heat, humidity and even time. There is always a risk that the shatter you ordered could turn to wax or budder by the time you receive it. Unfortunately, shatter turning to wax budder is not uncommon when exposed to heat but it does not make your shatter an less safe or any less potent in any way whatsoever. In fact, the terpenes and aromatics will be more present if this happens and the flavor will actually be increased. We do not offer any reimbursement or refunds if your shatter turns to budder or wax.